Positioning in Small Business Marketing

Don’t Let Passions Rule When Buying A Business

by: David E Coffman CPA/ABV, CVA

For many, the American dream of owning a business is in queue right behind owning a home. I was a teenager when I owned my first business. Since then I have bought or started many businesses and helped others do the same. Here are some common mistakes I have witnessed or committed myself.

Paying too much

This results from the combination of all other mistakes. Many new business owners set themselves up for failure by paying too much, which results in higher loan payments, lower operating funds, and reduced borrowing capacity.

Letting your emotions rule

If you have always dreamed of owning a business, it is very easy to get caught up in the strong emotions invoked by seeing those dreams coming true. To counteract your emotions, take your time, do your homework, and enlist the help of objective advisors.

Paying for potential

You should only pay for the business as it stands at the date of purchase, not what it could be in the future. You will have to spend time, effort, and money to develop its potential. The seller chose not to invest these things, so he does not deserve to be paid for them.

Not evaluating yourself

Do you have what it takes to run this business? Try to match your strengths to the important duties you will be required to perform. Running a small business requires the owner to do many things. No one can be good at them all, so make provisions for those areas in which you are the weakest. Some tasks like payroll and bookkeeping can easily be contracted to outside vendors. Possibly your spouse, other family member, or a partner could do things that you cannot or do not want to do.

Not building a team of experts

At a bare minimum, you should enlist the aid of an attorney and a CPA. The attorney can prepare and review documents, help structure the deal, and make you aware of legal and liability issues. The CPA can provide a financial analysis of the business, and advise you about tax and accounting matters. You should consider adding a business valuation professional. His valuation report can be used to determine the reasonableness of the asking price, negotiate a lower price, and provide valuable information about the business, the industry, the competition, and the economic conditions.

Relying on bad information

You should verify all important information about the business. Your CPA can check financial information like receivables, payables, and inventory. Your attorney can review loan documents, leases, and contracts. Your business valuation professional can analyze the competition, the industry, and the economic conditions. Use independent appraisers to value real estate and equipment. Get a credit report on the business through your CPA or banker. You can do some of the investigating yourself to save money, but do not cut too many corners – it may cost you in the long run.

Changing too much, too fast

Once you own the business, you will be tempted to start making wholesale changes from day one. You risk alienating long-time employees and customers. Unless the business is in bad financial condition and needs immediate action, its better to take some time to get to know the business, your employees, and your customers before making changes. This is a perfect time to solicit suggestions from employees and customers.

Buying a business because you like to do what the business does

One reason restaurants have a high failure rate is people buy or start them because they like to cook. Very few restaurant owners spend time cooking. Their time is spent managing staff, ordering supplies, doing paperwork, and handling daily crises. A small business owner must wear many hats – including that of manager.

Not being interested in the business’s product or service

I made the mistake of thinking that because I am a CPA and smart that I could own and operate any business. I bought a business that sold high-performance auto parts to young men who drove jacked-up, four-wheel drive pickup trucks and went to the drag races every weekend. I did not do either and never understood why anyone would. I could not relate to my customers and went out of business in about a year.

Conclusion

Buying a business is a complicated, emotional process. By avoiding these costly mistakes, you can prevent turning your dream into a nightmare.

About the author:
David E. Coffman CPA/ABV, CVA has 30 years of experience working with and operating small businesses. His web site http://biz-buying-selling.comoffers many useful articles, links, and other resources for potential buyers and sellers of small businesses.

Outsourcing - Is it for my business?

by: Jakob Jelling

There are definitely advantages, but make sure you make an informed decision!

There are a lot of advantages to outsourcing, however, there are also some disadvantages. Since this is such a huge issue, and such a large decision for you to make regarding your company, you should make sure that you take a good look at both sides of the issue before you make your decision. Make sure you know exactly what you stand to gain or lose by outsourcing your work.

First of all, the advantages of outsourcing for your business are that you’ll be able to get some of the less important jobs done for cheaper. For instance, if you’re finding that you do not have enough money in your budget to make necessary changes in order to keep your business afloat, then you should probably find a way to reduce the amount of money that you’re spending.

Another advantage of outsourcing is that there are actually other companies and places where you can get the work done better than you are already in your own company. Not only that, but if you have a company that requires a large number of different products or services in order to function, it might take less time for you to find a good outsourcer than it would take you to train new people.

There are a few disadvantages to outsourcing, however, and you should definitely take those into account as well. For one thing, if you outsource, it means that you’re going to have to work very closely with the company that you outsource your work to. Otherwise, you won’t get the finished work as soon as you need it. Having another company involved in your business might get tiresome after a while.

Another thing that you should consider is that depending on where you outsource to, it might hurt your business. This is generally only a big deal if who your customers are really matters, or if you’re a very small business. Some people shop at small businesses because they’re local - and if you’re a business like that, then outsourcing might be to your disadvantage.

In the end, however, the question of whether or not outsourcing is right for your business can only be answered by you.

About the author:

Jakob Jelling is the founder of http://www.cashbazar.comVisit his website for the latest on personal finance, debt elimination, budgeting, credit cards and real estate.

This cricket writes great salesletters

Useless trivia fact: Did you know the number of cricket chirps you hear within 15 seconds (plus 37) reveals the current air temperature?

Are you thinking, “Wow, that’s pretty cool — but what does that have to do with writing a great salesletter?”

Legendary copywriter Gary Halbert reveals how to combine useless trivia facts as your “opener” in salesletters to engage your prospects into buying just about anything…

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Writing Skills

Better Writing Skills http://www.betterwritingskills.com This is all about a book called ‘Better writing skills,’ but you can download some of the book free, for handy tips. You can also email their organisation with some question and they will email them back to you. Mantex http://www.mantex.co.uk/reviews/biblios/art-wtg.htm This site gives you information on style of writing and general points about writing skills. Tags: […]

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With So Many Companies… What is right for me? Posted By : Loren Alves

By implementing the following techniques and ideas you will save yourself a lot of time and money deciding which company you want to do business with. Careful evaluation is the key, dont just jump in thinking you will get rich quick-you wont. Hopefully this guide can offer you some tricks to getting fooled by the many, many opportunities available in todays market place.

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Using SWOT Analysis To Improve Your Business

by: David E Coffman CPA/ABV, CVA

Analyzing the strengths, weaknesses, opportunities, and threats (SWOT) of a business is a well-established tool that is widely used by academics, consultants, and advisors. Although it is a simple concept, business owners often struggle when trying to use it because it is so broad. It is difficult to determine where to start, what questions to ask, and where to focus. The obvious problems get attention while many other important issues get overlooked. SWOT analysis is a great tool, but its effective use requires additional structure.

Strengths and weaknesses relate to internal factors, while opportunities and threats cover external ones. The internal factors can be divided into five categories: management, workforce, sales and marketing, operations, and financial. The external factors are also divided into five categories: threat of new entrants, bargaining power of suppliers, bargaining power of customers, threat of rivalry from competitors, and threat of substitution.

To approach the analysis in a structured way, prepare a checklist using the categories mentioned above. Identify factors within each category that are important to your business. Under management for example, a major weakness for virtually every small business is relying too heavily on the owner. What would happen to the business if something happened to the owner? In the workforce category a factor could be employee turnover and the availability of new hires. The threat of new entrants might include the possibility of a big box retailer opening near your business. The bargaining power of suppliers and customers categories should consider the possibility of losing a major supplier or customer. Come up with several factors for each category to complete the checklist. It is important that you do not try to rate or solve each issue as you identify them. If you do, you will get bogged down on each factor and never complete the analysis.

Once the checklist is complete, you should rate each factor based on its importance to your business. Use an alphabetical scale from A to E, where A = very important, B = important, C = some importance, D = little importance, and E = not important. Next rate each factor based on proficiency (internal) or vulnerability (external). Use a numerical scale from 1 to 5, where 1 = very proficient or not vulnerable, 2 = proficient or little vulnerability, 3 = average proficiency or some vulnerability, 4 = poor proficiency or vulnerable, and 5 = deficient or very vulnerable.

The factors with the lowest letter and highest number (A5) are the biggest weaknesses or threats. The ones with the lowest letter and lowest number (A1) are the biggest strengths or opportunities.

Using this structured approach makes a SWOT analysis possible and practical for any small business. To make this process worthwhile you must use this information to take action. Work to fix the worst problems first, prepare for the biggest risks, take advantage of the best opportunities, and build your secondary strengths.

About the author:
David E. Coffman CPA/ABV, CVA has 30 years of experience working with and operating small businesses. His “Scorecard for Small Business” provides an easy to use framework to do an in-depth analysis of any small business. Information about the “Scorecard” is available at http://small-biz-scorecard.com

World’s smallest printer

If there are computers that fit in the palm of the hand, why not a printer that can fit into your pocket. Impossible? Not really. It has actually been made.Now what about a printer that can print on just about anything? Welcome PrintBrush. This is basically the worlds’ smallest and only fully format-independent printer. One of the best characteristic of this printer is that it has the ability to print directly to an envelope, a box or any other printable material. With no worries about the paper size; whether it is too thick or slick does not matter much.It may take a few years before PrintBrush will be out in the market. No matter. Something as wonderful as this is worth waiting for even if it will take a while too.A printer that prints with the wave of a hand and no paper jams, of course, is another addition to the developing printing world. If it will ever be available to the public, it is certain many would want to get hold of one of them.

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How to Choose the Best Small Business VoIP Solution

by: Gobala Krishnan

Telecommunication cost is always an obstacle for small business owners, especially if you need to call domestic or international long distance. The long distance cost factor alone, depending on the type of business you’re in, can make the difference in the success of any small business.

The telecommunication market today is one of the most competitive. Rates for both local, domestic long distance or DLL (long distance in the same country) and international long distance (ILD) are going down every day. The new player in small business phone systems, VoIP (Voice over Internet Protocol), adds a whole new dimension when it comes to choosing a phone system for your small business or home based business.

There’s so much hype today about VoIP, or Voice over IP, or Voice over Broadband, whatever you want to call it. Everyone’s saying that VoIP is the “future of communication” and that VoIP will replace regular analog phone calls. Is all this true? If it is, how do you, as an entrepreneur, decide how to choose and invest in what’s best for you? Firstly, if you have no idea what VoIP is really about, here’s where you can get educate yourself: http://www.mybusinessvoip.com/start

There are two things you need to consider:

1) Level of investment
2) Cost vs. Quality

To go full out into using VoIP, you’ll need to invest in IP phones, and possibly even in IP PBX. Otherwise, you should go for IP phone adapters, which allow you to maintain whatever system you already have, but also gives you the option of converting some of those phone lines to VoIP. Most entrepreneurs are reluctant to go 100% into VoIP, and yet they still want the benefits that come from it. That’s why IP phone adapters are so popular today. In fact, here’s a list of the most popular providers for comparison: http://www.mybusinessvoip.com/compare

When is comes to quality vs. cost, the direction is pretty clear. Before choosing the proper VoIP phone system for your business, you need to figure out exactly what your business needs. If your business relies heavily on the phone for prospecting customers, providing customer support, or giving out important information through the phone, then you should definitely opt for better quality.

If you use the phone for short communication with your business partners or agents, or any other reason which is NOT your main business function, it would be better to save a little and go with the low cost option. The difference in quality is not very apparent in most cases.

If you are just starting your small business, VoIP phone cards also provide some sort of temporary solution until you can get enough financing to develop a better system. Phone cards usually let you dial international and national long distance at a lower cost because they use either VoIP as the back end provider or through a special promotion or arrangement between telecommunications companies.

Today, you can even get “virtual phone cards” which allow you to make phone calls by dialing a toll-free number in a long list of countries. This is especially useful if you spend more time travelling and doing business overseas than you are at home.

Regardless of which VoIP phone system you choose for your small business, make sure you are getting the most out of the money you spend for these long distance or international plans. Forget the bells and whistles. The purpose of having a good phone system is, and always should be, to communicate and express yourself.

About the author:
Gobala Krishnan is a small business entrepreneur and publisher of the “VoIP and Me” newsletter, designed for smart entrepreneurs who want to avoid all the technical jargon and get straight to the information that really matters. Learn how you can drastically cut communication costs by 70%, get more customers and expand to new markets using VoIP. Join the VoIP and Me newsletter now at http://www.VoipAndMe.com

Are You Using the Right Form of Energy?

by: Al Hanzal

As we near the end of summer, here is a question I have for you, “Are you using the right form of energy to grow your business?” Are you having trouble growing your small business as fast as you want? Are you making all the right moves and still the business just inches forward? Read this article and see if you are using the right form of energy to grow your small business?

Head Energy
My consulting experiences have taught me there are two types of business energy. I call the first type “head energy”. This is the energy that comes from wanting to do better or more with your small business.

• You want more profits.
• You want more customers.
• You want better marketing.

Head energy is very powerful. It can inspire. It can achieve dreams. It can drive you forward.
Head energy also has limitations. Head energy promises fulfillment in the future. Before the future arrives you must sustain yourself along the way. If you fail to sustain the head energy, your hopes and aspirations tumble down. They become “the good idea that was never achieved!”

Gut Energy
I call the second type of small business energy “gut energy”. This energy involves your current business worries; your current business mistakes; the business issues that need fixing right now.

• What is decreasing your profits now?
• What is preventing you from having more customers now?
• What are your current marketing mistakes?

I call this gut energy because it sits right in your gut, churning away. This is extremely powerful energy because it is so immediate. It is right now! It calls for immediate attention. Fix the situation now!
Gut energy is not as glamorous as head energy. It is always more fun to dream about your future than to do the hard work of fixing your current mistakes. But when you want to see immediate improvements in your business, turn to your gut energy.

9 Common Small Business Mistakes

Here I list the 9 most common small business mistakes. Ask yourself if you are making mistakes in any of these areas. If so, you have the opportunity to find powerful energy to move your business forward.

1. Lack of cash flow
2. Poor planning
3. Forgetting your customer
4. Selling versus marketing
5. Lacking needed expertise
6. Misunderstanding credit
7. Becoming an advertising victim
8. Poor customer shopping experiences
9. Making yourself the center of your business

If you find yourself wondering how you can use your mistakes to grow your business, you may want to request my free report, 9 Mistakes That Can Kill Your Small Business. In the report, I provide more details about each of these business mistakes and ways to fix them. You can achieve powerful results in fixing your business mistakes. The report will help you find ways to use this energy to grow your business faster.
To obtain this free report, 9 Mistakes That Can Kill Your Small Business, click here, Free Report, a preaddressed email will be pop up, press the send button. The report will be sent to you via email with the report attached.

Conclusion

Head energy is a necessary part of every small business operation. It provides the vision you need for the future. For quick and immediate improvements, do not over look the gut energy you will find in fixing your current business mistakes. Your gut energy will offer a wonderful opportunity for growing your business in a fast and easy way.

© Al Hanzal August 2004

About the author:
Using simple, low costs strategies, Al Hanzal has helped small business owners improve their profits.

Advertising vs. PR in Your Small Business Marketing Strategy

by: J D Moore

A great small business marketing strategy includes a mix of tactics. Advertising and PR are two very important tools that all small business owners need to be using regularly. Many small businesses I talk to do one of the other, but don’t commit to doing both. Each has its strengths and weaknesses and are complimentary to each other.

Small Business Advertising Strengths:
-The biggest advantage with small business advertising is your complete control over the message. You get to focus on whatever you want, write the text, and choose the visuals. You ensure that your marketing message is delivered.

-You control placement. You choose the exact timing and media in which your advertising is placed. This is a huge advantage because naturally you are going to choose to place your ads where your target market is most likely to see them.

-You can repeat your messages over and over again. Effective small business marketing incorporates a high degree of repetition and consistency. Advertising can and should be run on regular schedules.

-With advertising, you (and your budget) control your marketing saturation. You can run the same ad across different publications serving the same market, run matching Internet advertising, put an ad on the radio, do cable TV, do outdoor advertising, etc. Ideally you need to be reaching your target market at least 4 different ways for them to respond.

Advertising Weaknesses
-Advertising generally costs money. Most small businesses don’t have a huge budget for marketing. Sometimes being creative can help defray costs. Sometimes you can trade for advertising space. You may be able to do co-op advertising.

-Small business advertising needs to be very targeted to be effective. Sometimes the only choices you have in your community are mass-market like newspapers. You still need to advertise, but some of your marketing dollars will be spent to advertise to people who don’t want or need what you’re selling.

-Most small business advertising stinks. I hate to say it, but it’s true. Many do-it-yourself advertisers don’t understand that there are advertising fundamentals that work. A good ad will always out-pull a bad one. Here’s my plug: If you can’t invest the time and money to learn how advertising REALLY works, get yourself a small business marketing coach to help you build more effective campaigns. It will be money well invested.

PR Strengths:
-It’s FREE! OK, you might incur a very small charge if you hire someone to write and distribute a press release for you, but this is minimal. I think the reason why most small businesses don’t do PR is that they don’t know how it’s done. Again, get some coaching, or pay someone to do it for you.

-Press is trusted more than advertising. If you read a review that says that a new restaurant is the best thing in town, there’s some credibility there. We tend to assume that a person who is writing an article is an expert, and that they are an uninterested third party.

-You can distribute PR globally. As long as what you are doing is actually interesting globally, you can distribute your press releases globally. This isn’t necessarily as targeted as your advertising needs to be, but you’re not paying for editorial. By the way, never pay for editorial, and don’t advertise with media that promises to give you editorial as long as you advertise. This is unethical and transparent - and the credibility of the media will always be in question.

PR Weaknesses:
-You have no control over what the press is actually going to write or say about you. They may spell your name wrong, they may get some details wrong, they may choose to focus on something you don’t want to highlight. In general this isn’t a big issue, as long as they are saying good things about you.

-PR tends to be single exposure. Unless circumstances are really unusual, the press is not going to run the same story over and over again. I have been involved with an exception to that. I was doing something that corresponded with a current event and the press came to me again and again over 4 weeks for TV interviews. This was pure timing. It’s difficult to engineer press like that without seeming mercenary.

-There is no guarantee that you’re even going to get coverage. I was called to do a TV interview once and rushed into the city to meet the reporter and photographer. On my way in ,the reporter called me on my cell phone to tell me they were pulling the story because there was breaking news that they had to go cover. Depending on what’s going on you may get tons of press or none at all.

You see that small business advertising and PR are different things. You need them both, and you need to work at both of them consistently. They are two important tools in your small business marketing toolbox.

About the author:
J D Moore - Marketing Comet Does your small business marketing stink? Let’s fix it! http://marketingcomet.typepad.com